Refund policy

 

REFUND & WARRANTY RETURN POLICY 

Effective Date: January 1, 2022 Last Updated: July 11, 2024  This Refund and Warranty Return Policy outlines our general product return and warranty terms. These general terms are for informational purposes and are not legally binding. Ride Colibri reserves the right to modify or make exceptions to this policy at any time to comply with local laws. 

  1. Deposits: Deposits on motorcycles are refundable minus any payment processing fees. 
  2. Refund/Cancellation Before Assembly: A restocking fee of 5% of the purchase price applies. 
  3. Refund/Cancellation After Assembly Starts: A restocking fee of 50% of the purchase price applies.
  4. Refund/Cancellation Once Built: The motorcycle is fully non-refundable and not returnable, except in accordance with the Ride Colibri warranty policy. 
  5. Refund Processing Time: Please allow up to 60 days to receive a refund.
  6. Financing Terms: The terms of any financing arrangement between you and a third-party financing company may supersede and further limit the Ride Colibri refund policy. Please refer to the terms and conditions of your financing arrangements.

WARRANTY RETURN 

Motorcycles 

  1. Non-Refundable Once Built: Once your motorcycle is built, it is fully non-refundable and may not be returned other than under an eligible, approved warranty claim pursuant to the Ride Colibri manufacturer’s warranty policy.
  2. Non-Returnable After MCO Assignment: We do not accept returns on vehicles after the MCO (Manufacturers Certificate of Origin) has been assigned in the consumer’s name, except under an eligible, approved warranty claim.
  3. Non-Returnable After Delivery: We do not accept returns after a vehicle has been delivered, except under an eligible, approved warranty claim. Note that certain states may have restrictions on the return of new vehicles within a defined timeframe.
  4. Warranty Return Process: The decision to accept or reject a warranty return is at the sole discretion of Ride Colibri. Warranty return shipping is the financial responsibility of the original retail purchaser. Proof of product registration and an original purchase receipt are required for valid warranty claims and return requests.

 Warranty Return Shipping Address:

Ride Colibri RETURNS Maior Gh. Șontu 6, Bucharest, Romania. Before initiating a return please message us at support@ridecolibri.com

WARRANTY

This Warranty Policy describes our general product warranty terms. These general terms are not legally binding, and Ride Colibri reserves the right to modify or make exceptions to this policy at any time to comply with local laws. For exact product warranty terms, please refer to your product warranty card, service, or customer manual.

Warranty Coverage: 

  1. Bike Warranty: Ride Colibri warrants to the original retail purchaser that the motorcycle, chassis, and battery will be free of defects in material or workmanship under normal use and service for 2 years from the date of delivery.
  2. Battery Warranty: Ride Colibri warrants to the original retail purchaser that the battery will maintain 70% or higher capacity for at least 500 charge cycles or 2 years, whichever comes first. The warranties cover defects present at the time of delivery and include the physical battery, chassis, motor, braking system (excluding pads), controller, display, and sensors. Note that rechargeable batteries will experience a decrease in capacity over time.
  3. Exclusions: The warranties do not cover abuse, quick-wear parts, crashes, improper maintenance, power surges, use of improper chargers, water damage, drop or fall damage, weathering, or normal wear and tear. Ride Colibri may request video, photo, or written documentation of any defect claimed and reserves the right to accept or reject any warranty claim.
  4. Jurisdictional Exceptions: Some jurisdictions do not permit the disclaimers in the warranty terms, which may not apply to you. The disclaimers apply to the maximum extent permitted by applicable law. You may have other statutory rights, and nothing in this agreement affects your statutory rights or rights under mandatory laws.
  5. Limitations: Upon approval of a warranty claim, Ride Colibri will, at its sole discretion, either repair or replace the defective part or product. Compensation for damages or loss of use is excluded from coverage. Warranties only apply to the original owner and to products used as intended, without modification, tampering, or third-party parts.
  6. Disputes: All disputes arising out of or related to Ride Colibri warranties will be resolved exclusively through binding arbitration in Bucharest, Romania, in accordance with the ANPC consumer arbitration rules and procedures.