Shipping policy
Ride Colibri Shipping Policy
Welcome to Ride Colibri! We are committed to delivering your M22 electric motorcycle safely and efficiently. Please read our shipping policy carefully for all details regarding your order.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive a confirmation email with details once your order has been processed.
Shipping Costs
- Shipping costs are not included in the order price.
- Shipping fees will be calculated and displayed at checkout based on your delivery location.
Delivery Timeline
- Delivery times may vary depending on manufacturing and logistics.
- Your M22 will be delivered within 90 days from the date of your order.
- If delays occur, we will keep you informed and provide updates about your order status.
Tracking Your Order
- Once your order has shipped, you will receive an email with tracking details.
- Use the tracking number provided to monitor the progress of your delivery.
International Shipping
- For international orders, customers are responsible for any customs duties, taxes, or import fees applicable in their country.
- Please contact your local customs office for more details about these charges before placing your order.
Damaged or Lost Shipments
- If your M22 arrives damaged, notify us within 48 hours of delivery at support@ridecolibri.com. Include photos of the damage and your order details.
- For lost shipments, contact us immediately, and we will assist in resolving the issue.
Order Modifications or Cancellations
- Changes or cancellations can only be made within 24 hours of placing your order. After this period, modifications may not be possible.
- For assistance, email us at support@ridecolibri.com.
Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us at support@ridecolibri.com. Our team is here to assist you.
Thank you for choosing Ride Colibri. We can’t wait to get you on the road with your new M22!